My meat tenderizer is not tenderizing the meat properly. What should I do?

My meat tenderizer is not tenderizing the meat properly. What should I do?

1. Please check out the below video on proper assembly:
   
   
   
   
   
2. Make sure the combs are installed properly. The teeth of the combs should lay on the inside of the knives assemblies, and not on the outside.
   
   
3. Check the condition of the knives, combs, and shaft protectors. If they are worn or damaged, replacements can be purchased on our website here or by calling us at 773-376-0800. Please note that there are variations of the tenderizer. The variation shown in the above video is our current variation. If your tenderizer does not look like the one in the video, please contact us before purchasing replacement parts as they may not be compatible.
   
   
4. Make sure the meat you are processing is not too warm. Chill the meat to 32ºF-34ºF (0ºC-1ºC). Do not feed completely frozen meat into the tenderizer.
   
   
5. Make sure that the meat does not contain any bones.
   
   
6. Check to make sure that nothing is obstructing the tenderizer.

1. Make sure the knives are aligned correctly and not rubbing or touching each other.

1. Always test operate the tenderizer attachment by hand before putting the attachment on the motor. Everything should rotate freely by hand and with little resistance. If anything gets stuck while testing by hand, do not put the attachment on the motor. Always make assembly adjustments first before installing the attachment on the motor.
   

If you are still having problems with your tenderizer, please email us at support@americaneaglemachine.com or create a support case here. Please be sure to include photos, so that we can find a solution for your issue.